salon rules and policies

EMERGENCIES
Owners must be available at all times in case of any emergency. If the emergency is life threatening we will transport your dog to an emergency vet clinic if transportation is available.

RABIES
All customers are asked to provide proof of up-to-date vaccinations against rabies. TITER TESTS and RABIES TAGS are not acceptable.

RIGHT TO STOP
Groomers have the right to stop a groom at any point due to health behaviour, or safety.

PICK-UP
Customers have 1 hour to pick up their dog from the time of completion. A Late Pick-Up Fee of $15 will be charged for every part of 30 minutes after.

POOR COAT CONDITION FEE
More than 10 minutes spent dematting a dog (by clippering or brushing) OR 1 hour of brushing a heavy coated dog will be charged a fee of $1/minute.

FLEAS AND TICKS
Dogs with fleas will be given a flea bath to kill all the adults. They must then go home immediately to be treated for the eggs. Ticks will be removed for $2.50/tick.

SEDATED DOGS
We do accept sedated dogs. Owners must inform their groomer if their dog has been sedated.

NO SHOW/LAST MINUTE CANCELLATIONS
No shows or last minute cancellations (less than 24 hours) are subject to a fee of 50% of the intended service.

SATISFACTION
If you are unhappy with your pet`s groom please let us know within 48 hours.