salon rules and policies

1. RABIES

All customers are asked to provide proof of up-to-date vaccinations against rabies.
TITER TESTS and RABIES TAGS are not acceptable.

2. RIGHT TO STOP

Groomers have the right to stop a groom at any point due to health, behaviour, or safety.

3. SEDATED PETS
  • Dogs – We do accept sedated dogs. Owners must inform their groomer.
  • Cats – We do not accepted sedated cats.
4. CURRENT CLIENTS

Pets/clients that do not come to the salon for 7 months will need to reapply and be accepted as new clients if they wish to return. Subject to availability.

5. PICK-UP

Customers have 1 hour to pick up their pet from the time of completion. For every part of each 30 minute period after that a Late Pick-Up Fee of $20 will be charged.

6. FLEAS
  • Dogs
    Dogs with fleas will be given a flea bath to kill all the adults. They must then go home immediately to be treated for the eggs. A Deep Cleaning Fee of $20 will be charged.
  • Cats
    Cats with fleas will be sent home immediately to be treated. A Deep Cleaning Fee of $20 will be charged.
7. TICKS

Ticks will be removed. A Tick Removal Fee of $2.50/tick will be charged.

8. EXTRA TIME

Pets that take extra time due to behaviour or haircut difficulty will be charged more to reflect the time required to complete their grooms.

9. POOR COAT CONDITION
  • Single Coated Dogs
    A MAXIMUM of 10 minutes of dematting (by brush OR clipper) is included with our grooming packages. Any time spent after that initial 10 minutes will be charged a Poor Coat Condition Fee of $1.25/minute.
  • Double/Triple Coats Dogs
    A MAXIMUM of 60 minutes of dematting (by brush OR clipper) is included with our grooming packages. Any time spent after that initial 60 minutes will be charged a Poor Coat Condition Fee of $1.25/minute.
  • Cats
    Matted/pelted cats will be shaved with no exception. A Poor Coat Condition Fee will be applied based on the severity of the matting.
 10. LATE DROP OFF

Any pet who is late to their appointment may be turned away and charged a No Show/Last Minute Cancellation Fee.

11. NO SHOW/LAST MINUTE CANCELLATIONS
  • First Offense
    If we receive LESS THAN 24 HOURS notice that you will not be able to make it to your appointment you will be charged a No Show/Last Minute Cancellation Fee of 100% of the services you had initially booked. This fee must be paid before you rebook. This policy applies to both grooming packages and stand-alone appointments.
  • Second Offense
    If we receive LESS THAN 24 Hours notice that you will not be able to make it to your appointment, we will cancel your appointment and we will no longer be able to offer our services to you in the future.
12. BEHAVIOURAL ISSUES

Pets that are aggressive, bark excessively, require a muzzle or cone, or are otherwise extremely uncooperative for grooming will be charged a Behavioural Management Fee of $15, $25, or $35 based on the level of behaviour.

13. EXTRA HELP

Pets that require a second groomer to assist will be charged an Extra Hands Fee of $1/minute.

14. EXCESSIVLY SMELLY PETS
  • Dogs
    Dogs that require a de-odorising bath due to being skunked or being excessively smelly will be charged a Stinky Dog Fee of $20, $27, $34, or $40 based on the size, breed, and coat type and the magnitude of smell.
  • Cats
    We DO NOT accept cats who have been skunked. Cats with extra dirty, greasy, or poopy hair will be charged an extra fee according to the severity.
15. PREGNANT/NURSING

We DO NOT accept pets who are pregnant or nursing.

16. CARRIERS AND LEASHES
  • Dogs – Dogs should arrive leashed. If using a Flexi-leash it should be locked with a short length.
  • Cats – For safety all cats MUST arrive in a carrier.
17. SATISFACTION

If you are unhappy with your pet’s groom please let us know within 48 hours so we can correct it. If you notify us after 48 hours new charges may apply.

18. EMERGENCIES

Owners MUST be available by phone at all times in case of any emergency.